Privacy Policy

Privacy Policy

Effective Date: 10 December 2024

  1. Overview

    The Fintch is committed to safeguarding your privacy and ensuring the secure management of your personal information. This Privacy Policy outlines the types of information we collect, how it is used, shared, and protected, and your rights regarding your data.

    By using The Fintch's services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

  2. Information We Collect

    We collect information to provide, maintain, and improve our services. The information we may collect includes:

    2.1 Personal Information:

    • Name, email address, and account credentials.

    2.2 Non-Personal Information:

    • Device identifiers, IP addresses, and browser types.
    • Usage metrics, including time spent on activities and features used.
    • Aggregated and anonymized statistical data.

  3. How We Use Your Information

    We process information to:

    • Deliver and personalize educational content.
    • Facilitate secure account management and parental oversight.
    • Comply with legal obligations and ensure platform security.
    • Analyze user engagement to improve service quality and effectiveness.

  4. Data Sharing

    We respect your privacy and will only share information under the following circumstances:

    • Service Providers: trusted partners who perform functions on our behalf (e.g., hosting, payment processing, analytics). These providers are contractually obligated to secure your data.
    • Legal Compliance: when required by law or court orders to protect the safety, rights, or property of The Fintch or its users.
    • Parental Monitoring: enabling parents or guardians to supervise child accounts.

  5. Data Security

    We employ industry-standard measures to protect your data, including:

    • Secure Sockets Layer (SSL) encryption for transmitted data.
    • Regular system vulnerability assessments.
    • Restricted data access, limited to authorized personnel.

    Despite these measures, no digital transmission or storage system is entirely secure. Users are responsible for maintaining the confidentiality of their account credentials.

  6. Data Retention

    We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon termination of service or parental request, data may be deleted or anonymized.

  7. Your Rights

    Depending on your jurisdiction, you may have the following rights:

    • Access and Correction: view and update your personal information.
    • Deletion: request removal of your data.
    • Consent Withdrawal: revoke permission for data processing.
    • Complaint Filing: contact your local data protection authority regarding unresolved concerns.

  8. Third-Party Services

    Our platform may link to or integrate third-party services. These entities operate independently and maintain their own privacy policies. We encourage users to review their practices.

  9. International Data Transfers

    The Fintch operates globally. By using our services, you consent to the transfer, storage, and processing of your information in countries where data protection laws may differ from your local jurisdiction.

  10. Policy Updates

    We reserve the right to revise this Privacy Policy. Substantial changes will be communicated via email or in-app notifications. Continued use of our services constitutes acceptance of the updated policy.

  11. Contact Information

    If you have questions about this policy or your data rights, contact us at:

    • Email: info@thefintch.com